Support

Most questions are answered in the install guide and the setup guide, including their troubleshooting sections. Still stuck? Email support@omnivaren.com. To help us help you quickly, please include:

• Your license ID (Systems › License), not the whole license file
• Your OMNIVAREN version (Systems › Updates) and your hardware and operating system
• What you expected, what happened instead, and a screenshot if you can
• For install or update problems, the last lines of the installer output

Please never send passwords, API keys or your backup key. We'll never ask for them.

Before you write

• Connection problems: Systems › Integrations has a Test button for each service that shows the exact reason a connection fails.
• Something not working after an update: run sudo omnivaren rollback on your Pi or server to return to the previous version.
• Lost two-factor device: on the Pi or server, sudo omnivaren 2fa-off <username>.

Licenses and updates

Your license arrives by email after purchase. Paste it into Systems › License. Updates are included for 12 months and install from Systems › Updates; after that your copy keeps working and you can renew for new versions.